Customer Care Executive

Job Type: Full-time (Rotational Shifts)
Experience: 6 months to 1 year.

About Company

Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.

Summary

We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.

•Please note, this is a non-sales role—no outbound calls or sales targets involved.

Key Responsibilities:

· Handle incoming customer queries via chat channel.

· Provide accurate, valid, and complete information by using the right tools and methods.

· Resolve customer issues promptly, ensuring a positive customer experience.

· Escalate complex issues to the appropriate department when necessary.

· Maintain records of customer interactions and follow up as needed.

· Adhere to company policies and procedures during all customer interactions.

Requirements:

· Experience as a customer care executive with at least 6 months to 1 year is a must.

· English is mandatory.

· Basic computer knowledge and typing skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Woodrock Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at Woodrock Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.