Customer Support Assistant Manager

18,000 - 25,000 /month

Pms Innovation Solutions

Anandpur, Kolkata

2 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Post Graduate and above

Females Only

Day Shift

Job Description

We are looking for a Assistant Manager to join our team at Pms Innovation Solutions. The role offers ₹18000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to Event Management. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 7 days week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Support Assistant Manager job

What are the eligibility criteria for this Customer Support Assistant Manager job?
Ans : Candidates should have a Post Graduate and above qualification with 2-3 years of experience for this Customer Support Assistant Manager job offered by Pms Innovation Solutions in Anandpur, Kolkata.
What salary is offered for this Customer Support Assistant Manager job?
Ans : The salary for this Customer Support Assistant Manager job ranges between ₹18,000-₹25,000 per month.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Anandpur, Kolkata.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Post Graduate and above qualification and 2-3 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is Anandpur, Kolkata.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 1 openings.