After Sales Specialist

Job description

Greetings from Homebazaar.com

Who are we?

Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 750+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2022 -23. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 12+ metro cities across India.

For more details please visit our company website: www.homebazaar.com

What is our requirement?

Role: After Sales Specialist

Job Location: Vashi ( Navi Mumbai)

Experience: 2 year to 8 years

Weekly Off: 6 Days working (2nd & 4th Saturday Off)

Benefits : Yearly Increments

Roles & Responsibilities:

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

• Identifies customer needs by referring to case notes and examining each as a specific case.

• Enhance overall customer experience by coordinating and following up with internal and external customers.

• Provides customers with information that is specialized and communicated in a warm empathetic manner.

• Gathers all necessary information to update the database.

• Escalates issues to senior levels, based on complaints or concerns.

• Explains company policies to customers.

• Performs other duties as assigned.

Desired Candidate Profile:

• Good communication skills.

• Good Exposure to Microsoft Excel is a must.

• Good experience in internal coordination within the team & other required departments.

• Should have a positive attitude & should be confident to accept new challenges.

Why Join Us?

• Excellent Inputs & Real Time Support given by management to achieve realistic targets

• Pre-generated quality leads provided by the Homebazaar.com

• Professional development & career advancement opportunities within the Homebazaar.com

• Young & Vibrant work Culture.

• Reimbursement of fixed travelling & actual mobile expenses.

What we give you?

• Fixed Salary + yearly Increment (Performance Based)

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.