Academic Counsellor

25,000 - 30,000 /month

Onjob Group

Banashankari Stage III, Bangalore

2 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Education

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join our team at Onjob Group. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹25000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Academic Counsellor job

Who is eligible to apply for this Academic Counsellor job at Onjob Group?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Academic Counsellor job offered by Onjob Group.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Academic Counsellor position.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Banashankari Stage III, Bangalore.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-4 years of experience can apply for this Academic Counsellor job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Academic Counsellor, you will work on skills like Computer Knowledge.
Where is this job located?
Ans : This Academic Counsellor job is located in Banashankari Stage III, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 2-4 years of experience is ideal for this Academic Counsellor job.
Why should you apply for this Academic Counsellor job?
Ans : This Academic Counsellor job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.