Accountant

Here is a complete, professional, and scannable job description optimized for a travel company looking for an accountant with this specific mix of skills.

Note: In modern accounting, "Zerox" almost always refers to Xero (the popular cloud accounting software) or occasionally Xerox Enterprise/DocuShare (for corporate document archiving and imaging systems). I have structured the description to seamlessly cover whichever version fits your operations.

Job Title: Merchant Revenue & Staff Accountant

Department: Finance / Revenue Operations

Industry: Travel & Hospitality

Job Type: Full-Time

Job Overview

We are seeking a detail-oriented and analytical Accountant to manage day-to-day accounting, merchant services, and chargeback mitigation for our fast-growing travel operations. Travel bookings involve high-volume credit card transactions, long delivery windows, and complex cancellation policies, making merchant reconciliation and chargeback defense critical to our financial health.

The ideal candidate will combine traditional accounting expertise with strong technical proficiency in Xero Cloud Accounting (and/or Xerox document workflow platforms) alongside sharp skills in credit card dispute management.

Key Responsibilities

• Merchant Account & Gateway Reconciliation: Audit and reconcile daily credit card settlement batches from payment gateways (e.g., Stripe, Chase, PayPal) against incoming travel booking engine logs.

• Chargeback & Dispute Management: Review, investigate, and construct compelling representment packages to contest illegitimate chargebacks (e.g., "friendly fraud" or cancellation policy loopholes) within strict payment network deadlines.

• Travel Policy Evidence Gathering: Analyze Global Distribution System (GDS) data, booking confirmations, and signed customer terms and conditions to compile airtight evidence against customer disputes.

• General Ledger & Software Management: Maintain clean records using Xero Cloud Accounting software, including journal entries, accounts receivable/payable, and month-end close.

• Digital Document Archiving: Utilize Xerox document management software (e.g., DocuShare) to properly scan, index, and securely archive client invoices, chargeback files, and credit card authorizations.

• Risk & Fraud Mitigation: Monitor merchant accounts for unusual transaction trends and work closely with the reservation team to optimize fraud prevention settings.

Required Skills & Qualifications

CategoryRequirementsExperience2–4 years of accounting experience. Background in the travel, airline, or hospitality industry is highly preferred.Software MasteryHands-on proficiency with Xero Accounting Software and/or Xerox Enterprise Content Management tools. Advanced MS Excel skills (Pivot Tables, VLOOKUPs).Payment KnowledgeDeep understanding of merchant processors, payment gateways, card brand rules (Visa, Mastercard, Amex), and chargeback reason codes.EducationBachelor’s degree in Accounting, Finance, or a related field.

• It is a Full Time Accountant job for candidates with 1 - 3 years of experience.