Accountant

Position: Account Assistant - Payment Follow-Up & Billing
Department: Finance / Accounting
Reports to: Accounting Manager / Accounts Receivable Supervisor

Company Overview

Idenitive Infotech is IT Hardware & Software Selling Company. Mainly Work as Lenovo Brand's Consumer Products (Laptop/Desktop/Accessories) Regional Distributor for Mumbai reason.

Job Summary

We are seeking a highly organized, detail-oriented, and proactive Account Assistant to join our finance team. The primary focus of this role is to manage the end-to-end billing process and ensure the timely collection of accounts receivable. The ideal candidate will be an excellent communicator, possess a strong sense of urgency, and be skilled at maintaining positive customer relationships while safeguarding company revenue.

Key Responsibilities

Billing & Invoicing:

• Prepare, verify, and issue accurate invoices and account statements to customers in a timely manner.

• Ensure all invoices are correctly calculated, including taxes, discounts, and other line items as per client agreements.

• Manage the entire billing cycle for a portfolio of clients, including recurring billing, one-time charges, and credit memos.

• Maintain and update customer billing information and records in the accounting system.

• Investigate and resolve billing discrepancies and customer inquiries in a professional manner.

Payment Follow-Up & Collections:

• Proactively monitor accounts receivable aging reports to identify and action overdue payments.

• Execute a structured collections process, including sending payment reminders, making phone calls, and following up via email.

• Contact customers with overdue accounts to negotiate payment plans and secure payment dates.

• Maintain accurate and detailed records of all collection activities and customer communications in the system.

• Identify reasons for non-payment and collaborate with internal teams (e.g., Sales, Customer Service) to resolve issues (e.g., service disputes, delivery problems).

Reporting & Administration:

• Process and apply customer payments accurately to the correct invoices.

• Prepare weekly and monthly reports on billing status, accounts receivable aging, and collection performance.

• Assist in month-end closing activities related to accounts receivable.

• Reconcile customer accounts and resolve any irregularities.

• Contribute to the improvement of billing and collection processes.

Qualifications & Skills

Required:

• Proven experience (1-2 years) in an accounting, billing, or collections role.

• High school diploma or equivalent; Associate's or Bachelor's degree in Accounting, Finance, or related field is a plus.

• Proficiency in accounting software (e.g., QuickBooks, Xero, Sage, NetSuite) and MS Office, particularly Excel (PivotTables, VLOOKUPs).

• Exceptional attention to detail and a high degree of accuracy.

• Strong written and verbal communication skills, with the ability to interact professionally and empathetically with customers.

• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

Preferred:

• Understanding of basic accounting principles and the accounts receivable process.

• Demonstrated ability to handle difficult conversations with tact and diplomacy.

• Patient, persistent, and results-oriented mindset.

• Experience with a CRM system.

Personal Attributes

• Proactive: Doesn’t wait for payments to become severely overdue; takes initiative.

• Resilient: Able to handle rejection and maintain a positive attitude.

• Problem-Solver: Identifies the root cause of payment delays and works to resolve them.

• Ethical: Handles sensitive financial information with integrity and confidentiality.

• Team Player: Collaborates effectively with other departments to resolve customer issues.

Working Conditions

• This is typically an office-based or remote/hybrid role during standard business hours.

• The role is primarily computer-based and requires prolonged periods of sitting and concentration.

• It is a Full Time Accountant job for candidates with 1 - 5 years of experience.