Logistics Coordinator

Job Title: Logistics Coordinator

Department: Operations

Role Overview:

The Logistics Coordinator is responsible for overseeing the end-to-end delivery process, ensuring timely shipment execution, and maintaining adherence to delivery SLAs. The role involves tracking courier performance, managing Non-Delivery Reports (NDRs), escalating delays, and coordinating with multiple stakeholders to ensure a seamless last-mile experience.

Key Responsibilities:

• Monitor live tracking dashboards to ensure all deliveries are on schedule.

• Track courier and delivery performance; escalate delays or bottlenecks promptly.

• Manage and resolve NDR (Non-Delivery Report) cases by coordinating with courier partners for reattempts or alternate delivery actions.

• Analyze reasons for failed or delayed deliveries and take corrective measures.

• Maintain comprehensive logs of escalations, reattempts, and issue resolutions.

• Prepare and present delivery performance reports highlighting key metrics such as on-time delivery percentage, failed deliveries, and SLA adherence.

• Conduct regular reviews with courier partners to evaluate performance, discuss escalation logs, and identify areas for improvement.

• Collaborate closely with warehouse, operations, and customer service teams to ensure all dispatches and deliveries are completed smoothly.

• Continuously identify process gaps and recommend improvements for better delivery efficiency and customer satisfaction.

Key Performance Indicators (KPIs):

• On-time delivery percentage (OTD%)

• NDR resolution rate

• Delivery reattempt success rate

• Courier SLA adherence

• Escalation turnaround time

Skills & Competencies:

• Strong coordination and communication abilities.

• Sound knowledge of logistics, courier operations, and NDR management.

• Analytical mindset with proficiency in Excel, Google Sheets, and delivery tracking tools.

• Attention to detail with strong problem-solving skills.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Experience in e-commerce, logistics, or supply chain operations preferred.

Educational Qualification & Experience:

• Bachelor’s degree in any field.

• 1–3 years of relevant experience in logistics coordination or courier performance management.

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 4 years of experience.

More about this Logistics Coordinator job

1. What is the eligibility criteria to apply for this Logistics Coordinator job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Udaipur.
3. How many working days are there for this Logistics Coordinator job?
   Ans: This Logistics Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Logistics Coordinator job?
   Ans: No, there is no fee applicable for applying this Logistics Coordinator job and during the employment with the company, i.e., Jovaki Agro Food India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Logistics Coordinator role?
   Ans: There is an immediate opening of 2 Logistics Coordinator at Jovaki Agro Food India Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Logistics Coordinator job?
   Ans: This Logistics Coordinator job has Day Shift.