Import Export Freight Forwarding Executive

Import Customer Support Executive

Industry: Freight Forwarding / Logistics

Job Summary:

We are looking for a proactive and detail-oriented professional to manage and coordinate import shipments while

ensuring a seamless experience for customers. The role involves close coordination with overseas agents, shipping lines,

transporters, and internal teams to ensure timely and accurate delivery of shipments.

Key Responsibilities:

 Handle day-to-day import shipments (Air & Sea) from booking to final delivery.

 Coordinate with overseas agents, shipping lines, airlines, and transporters for smooth cargo movement.

 Prepare and verify import documentation such as Bill of Lading, Arrival Notice, Delivery Order, and Customs

documentation.

 Communicate proactively with customers regarding shipment status, delays, or exceptions.

 Maintain and update shipment details in the system and ensure accuracy in data entry.

 Follow up with CHA/customs brokers for clearance updates.

 Ensure timely invoicing and assist with payment follow-ups when required.

 Handle customer queries, complaints, and service issues efficiently and professionally.

 Coordinate with internal departments (operations, accounts, sales) for service delivery.

 Track shipments and share regular status reports with customers.

 Maintain excellent customer relationships and strive for service excellence.

Key Skills & Competencies:

 Strong knowledge of import processes, documentation, and customs procedures.

 Prior experience in freight forwarding / logistics industry (especially import operations).

 Good communication and coordination skills.

 Proficiency in MS Office and TMS/ERP systems.

 Customer service orientation with a problem-solving approach.

 Attention to detail and ability to multitask under tight timelines.

Qualifications & Experience:

 Graduate in any discipline (preferably in logistics, commerce, or international trade).

 2–5 years of experience in import customer service or operations within freight forwarding.

 Knowledge of INCOTERMS, HS codes, and international shipping practices is an advantage.

Key Performance Indicators (KPIs):

 On-time shipment delivery and documentation accuracy.

 Customer satisfaction score / complaint resolution rate.

 Timely communication and response rate.

 Reduction in shipment errors or delays

Interested candidates share ur resume below mentioned number.

For more information contact: HR Pratik - 8928393008.

Free Of Cost, No Charges.

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 6+ years Experience.

More about this Import Export Freight Forwarding Executive job

1. What is the eligibility criteria to apply for this Import Export Freight Forwarding Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Import Export Freight Forwarding Executive job?
   Ans: This Import Export Freight Forwarding Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Import Export Freight Forwarding Executive job?
   Ans: No, there is no fee applicable for applying this Import Export Freight Forwarding Executive job and during the employment with the company, i.e., Ksm Marine Logistics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Import Export Freight Forwarding Executive role?
   Ans: There is an immediate opening of 25 Import Export Freight Forwarding Executive at Ksm Marine Logistics Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Import Export Freight Forwarding Executive job?
   Ans: This Import Export Freight Forwarding Executive job has Day Shift.