Ecommerce Operations Executive

Job Title: E-Commerce Operations Specialist

(Quality Control, Dispatch & Warehouse Management)

Company: Meena Enterprises

Department: E-Commerce / Operations

Location: Okhla industrial area phase 2 Delhi

Reporting To: Company Co-Founder

Job Summary:

The E-Commerce Operations Specialist is responsible for end-to-end warehouse operations including product quality checks, inventory management, and handling returns/replacements. The role ensures smooth workflow, accuracy, and compliance with marketplace guidelines (Amazon, Flipkart, Meesho, Website, etc.).

Key Responsibilities:

1. Quality Control

• Inspect incoming and outgoing products for defects, damage, number of units, labelling accuracy, and packaging standards.

• Maintain QC checklists and inspection reports.

• Ensure products meet brand and marketplace quality standards before dispatch.

2. Return & Replacement Management

• Receive and inspect returned items.

• Categorize returns (Re-sellable / Repair / Scrap) as per QC guidelines.

• Coordinate replacement dispatches and update records in system.

• Follow up with marketplaces for return claims or disputes.

3. Coordination & Reporting

• Work closely with procurement, customer support, and sales teams.

• Prepare daily reports: Returns, and QC issues.

• Support improvement of warehouse workflow and SOP adherence.

Required Skills & Competencies:

• Experience with e-commerce panels (Amazon Seller Central, Flipkart Seller Hub, Shopify/Website Admin, etc.)

• Knowledge of inventory management & dispatch processes.

• Basic computer skills (Excel, email communication).

• Attention to detail & accuracy.

• Ability to manage workload and deadlines.

Qualifications:

• Minimum Graduate.

• 2+ years of experience in E-Commerce Warehouse Operations (preferred).

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 6+ years Experience.