Steward

Department: Food & Beverage – Service
Reports To: Restaurant Captain / Floor Supervisor
Location: ZOCA Café / ZOCA Diner, [City/Location]
Employment Type: Full-Time

Job Summary:

We are looking for a polite, energetic, and customer-focused Steward to support the restaurant service team. The Steward is responsible for table setup, serving food & beverages, and ensuring a pleasant dining experience for guests.

Key Responsibilities:

• Greet guests courteously and assist in seating if needed.

• Take food and beverage orders and serve them accurately.

• Ensure table settings are clean and as per SOPs.

• Refill water, clear tables, and reset them promptly.

• Maintain cleanliness in the dining area, side stations, and service areas.

• Assist with daily mise-en-place and side duties.

• Follow hygiene, grooming, and service standards at all times.

• Cooperate with kitchen and cashier staff to ensure smooth order flow.

• Report guest feedback or complaints to the Captain/Supervisor.

Requirements:

• 0–2 years of experience in restaurant service (Freshers may apply).

• Basic knowledge of service etiquette.

• Good communication skills in Hindi; basic English preferred.

• Well-groomed, polite, and professional appearance.

• Physically fit and able to work on rotational shifts.

Work Schedule:

• Rotational shifts (Lunch/Dinner).

• Weekends and public holiday availability required.

🔹 Job Title: Senior Steward

Department: Food & Beverage – Service
Reports To: Restaurant Captain / Floor Supervisor
Location: ZOCA Café / ZOCA Diner, [City/Location]
Employment Type: Full-Time

Job Summary:

The Senior Steward plays a key role in supervising junior stewards, maintaining service quality, and ensuring guest satisfaction. This position requires hands-on experience in restaurant service and a proactive approach to leadership.

Key Responsibilities:

• Supervise and guide stewards during service hours.

• Take responsibility for guest service in the assigned section.

• Ensure proper table setup and timely service of food & beverages.

• Handle guest feedback professionally and escalate major concerns.

• Conduct daily briefing and assign duties to stewards.

• Ensure hygiene and cleanliness in the service area.

• Coordinate with kitchen and cashier staff for smooth service flow.

• Train new stewards in service procedures and standards.

• Assist the Captain in maintaining SOP compliance.

Requirements:

• 2–3 years of experience in restaurant service with team handling exposure.

• Sound knowledge of service techniques, order taking, and POS systems.

• Excellent communication and interpersonal skills.

• Strong leadership qualities and ability to lead by example.

• Fluency in Hindi; basic English preferred.

Work Schedule:

• Rotational shifts with weekend and holiday availability.

Salary & Benefits (Both Roles):

• Competitive salary based on experience and role.

• Daily staff meals & uniforms provided.

• Tips + performance incentives.

• Career growth opportunities within the ZOCA brand.

About ZOCA Café / ZOCA Diner:

ZOCA is a fast-growing multi-cuisine restaurant brand offering great food and vibrant service. Join our team and build your career in the hospitality industry.

• It is a Full Time Waiter / Steward job for candidates with 2 - 5 years of experience.

More about this Steward job

1. What is the eligibility criteria to apply for this Steward job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Steward job?
   Ans: This Steward job will have 6 working days.
4. Are there any charges applicable while applying or joining this Steward job?
   Ans: No, there is no fee applicable for applying this Steward job and during the employment with the company, i.e., FRATERNITI FOODS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Steward role?
   Ans: There is an immediate opening of 5 Steward at FRATERNITI FOODS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Waiter / Steward job.
8. What are the timings of this Steward job?
   Ans: This Steward job has 11:00 AM - 09:00 PM timing.