
Oversee daily floor operations to ensure smooth workflow and service quality.
Monitor staff performance and ensure adherence to company policies and standard operating procedures (SOPs).
Ensure the floor is well-organized, clean, and presentable at all times.
Manage stock levels, inventory control, and replenishment of products/materials.
Coordinate with other departments (e.g., logistics, sales, housekeeping) for seamless operations.
Supervise, train, and motivate floor staff to achieve performance goals.
Create staff schedules, delegate tasks, and manage shift rotations.
Conduct regular briefings and communicate daily targets or updates.
Handle employee issues and resolve conflicts promptly.
Ensure a high level of customer satisfaction through excellent service and problem resolution.
Address customer complaints or escalations efficiently and professionally.
Monitor customer feedback and suggest improvements.
Track daily sales performance and ensure targets are met.
Assist in implementing promotions, visual displays, or floor layout changes.
Analyze floor performance metrics and prepare reports for management.