Handle inbound customer calls professionally and resolve queries related to banking products and services.
Provide accurate information about account details, transactions, and service requests.
Identify customer needs and recommend suitable banking products through cross-selling.
Promote products such as credit cards, loans, insurance, and savings schemes during calls.
Maintain a high level of customer satisfaction by delivering prompt and courteous service.
Achieve daily and monthly sales targets for cross-selling and upselling activities.
Ensure compliance with company policies, banking regulations, and quality standards.
Update customer records and interaction details accurately in the CRM system.
Handle customer complaints effectively and escalate complex issues when required.
Continuously improve product knowledge, communication skills, and sales techniques.