Telesales

Job Summary

The Car Rental Tele sales & Reservations Agent is responsible for handling incoming and outgoing calls, providing customers with vehicle rental information, securing reservations, promoting company services, and ensuring an exceptional customer experience. This role requires strong communication skills, sales ability, and attention to detail.

Key Responsibilities

1. Customer Service & Reservations

• Respond to inbound calls, emails, and online inquiries regarding car rentals.

• Provide accurate information about vehicle availability, rental rates, insurance options, and policies.

• Create, modify, and cancel reservations in the booking system.

• Assist customers with pick-up/drop-off locations, rental terms, and required documentation.

2. Sales & Upselling

• Identify customer needs and recommend suitable vehicle categories or services.

• Upsell upgrades, additional insurance, GPS, child seats, and other add-ons.

• Meet or exceed monthly sales and conversion targets.

• Promote special offers, loyalty programs, and corporate packages.

3. Communication & Problem Resolution

• Handle customer concerns and escalate issues when needed.

• Maintain professionalism and courtesy in all interactions.

• Provide follow-up communication to ensure customer satisfaction.

4. Administrative & System Tasks

• Maintain accurate records of reservations and customer information.

• Process payments, deposits, and pre-authorizations when required.

• Update the CRM system and booking software in real-time.

• Coordinate with branches, dispatch, and fleet teams regarding vehicle availability.

Qualifications & Skills

Required:

• High school diploma or equivalent.

• Previous experience in telesales, call center, customer service, or hospitality.

• Excellent verbal communication & telephone etiquette.

• Strong problem-solving and multi-tasking abilities.

• Basic computer skills and experience with reservation or CRM systems.

Preferred:

• Experience in car rental, travel, or transportation industry.

• Ability to speak multiple languages.

• Sales-driven mindset with proven upselling experience.

Personal Attributes

• Customer-focused and service-oriented.

• Confident, persuasive, and friendly manner.

• Ability to work under pressure and handle high call volumes.

• Reliable, punctual, and detail-oriented.

Working Conditions

• Shift-based schedule, including weekends or holidays (depending on company policy).

• May include performance-based bonuses or commission.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., Girikand Travels Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 1 Telesales at Girikand Travels Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.