Telecaller Outbound

The Telecaller will be responsible for contacting customers with overdue payments, reminding them of pending dues, and persuading them to make timely repayments. The role requires excellent communication, negotiation, and customer handling skills to ensure maximum collection efficiency while maintaining professionalism.

Key Responsibilities

• Make outbound collection calls to customers with overdue accounts.

• Remind customers of pending payments and educate them about payment schedules and consequences of default.

• Negotiate and persuade customers to clear dues within specified timelines.

• Update customer payment status and remarks in the system accurately.

• Handle customer objections, queries, and provide appropriate solutions.

• Escalate critical accounts or disputes to the Team Leader / Manager for further action.

• Ensure adherence to company policies, collection scripts, and compliance guidelines.

• Meet daily / weekly / monthly call and recovery targets assigned by management.

• Maintain confidentiality of customer information.

Key Skills Required

• Strong communication and persuasion skills (Hindi/English/regional language as per business needs).

• Ability to handle pressure and meet targets.

• Good listening and negotiation skills.

• Basic computer knowledge (MS Office, data entry, CRM tools).

• Customer-centric with problem-solving ability.

Qualifications & Experience

• Minimum 12th pass; Graduate preferred.

• Prior experience in collections / telecalling / BPO will be an advantage.

• Freshers with good communication skills are also encouraged to apply.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., B.S.ALLIANCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 20 Telecaller Outbound at B.S.ALLIANCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Day Shift.