Telecaller Outbound

The Tele-collection Agent is responsible for contacting customers with overdue payments to negotiate and collect outstanding dues. The role requires effective communication, negotiation, and customer-handling skills to achieve collection targets while maintaining professionalism and compliance with company and regulatory standards.

Key Responsibilities:

• Make outbound collection calls to customers with pending or overdue payments.

• Inform customers about their outstanding balances and due dates.

• Persuade and negotiate with customers to make payments or agree on repayment plans.

• Update and maintain accurate records of all communications and payments in the system.

• Follow up on payment commitments and ensure timely recovery.

• Handle customer queries and resolve disputes politely and efficiently.

• Escalate complex cases or defaulters to the Team Leader or Field Collection team.

• Achieve daily, weekly, and monthly collection targets.

• Adhere to company policies, code of conduct, and compliance guidelines (RBI/Fair Practice Code).

• Maintain confidentiality and ensure customer data security at all times.

Required Skills & Competencies:

• Excellent communication.

• Strong negotiation and persuasion skills.

• Basic computer knowledge and experience with CRM or collection software.

• Target-driven and able to work under pressure.

• Positive attitude, patience, and professionalism in customer interactions.

• Good listening and problem-solving skills.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., B.s.alliance Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 20 Telecaller Outbound at B.s.alliance Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Day Shift.