A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 20,000 /month
Maruti Flex Traders Llp
Work from home
6 - 60 months Experience in Telesales / Telemarketing
Work From Home
Full Time
Key responsibilities
Customer interaction:
Manage all customer interactions, including inquiries, complaints, and feedback, across various channels.
Data analysis:
Analyze customer data to identify trends, understand customer needs, and provide insights to relevant teams.
Strategy development:
Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
Cross-functional coordination:
Liaise between departments like sales, marketing, and operations to ensure customer needs are met and communication is streamlined.
Lead management:
Handle inbound leads generated by marketing and conduct follow-ups to convert them into customers.
Reporting:
Provide reports on customer satisfaction, campaign performance, and other key metrics to stakeholders.
Process improvement:
Identify opportunities to enhance the customer experience and optimize CRM systems and processes. l
