Telecaller

A telecaller job involves making and receiving phone calls to engage with customers, promote products or services, and generate leads or sales. Key responsibilities include conducting outbound sales calls, handling inbound inquiries and complaints, maintaining customer records, and following up with leads. The role requires excellent communication skills, a persuasive approach, and the ability to work with detailed scripts or guidelines. 

Key responsibilities

• Outbound calls: Make calls to potential and existing customers to explain products, services, or offers, aiming to generate leads or close sales.

• Inbound calls: Answer incoming calls to assist customers with inquiries, provide information, resolve complaints, and process orders.

• Lead generation: Identify and follow up with potential new customers through phone conversations.

• Data management: Maintain accurate and detailed records of all customer interactions, conversations, and sales data in a database or CRM system.

• Customer follow-up: Follow up with customers for feedback, to ensure issues are resolved, or to encourage repeat business.

• Goal achievement: Meet and exceed specific call targets, sales goals, and performance metrics.

• Process adherence: Adhere to call scripts and company guidelines to ensure consistent service delivery. 

Required skills and qualifications

• Communication: Exceptional verbal and written communication skills, including strong listening and persuasive speaking abilities.

• Interpersonal skills: Strong interpersonal skills to build rapport and handle customer interactions effectively.

• Problem-solving: Ability to resolve customer complaints and address issues efficiently.

• Organizational skills: Strong organizational skills and the ability to manage multiple tasks and handle pressure.

• Education: High school diploma or equivalent is often required.

• Experience: Previous experience in a telemarketing, sales, or customer service role is beneficial. 

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Boomaa Consultants.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 15 Telecaller at Boomaa Consultants
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.