Key Account Manager

Role Overview  

We are looking for a Key Account Manager (KAM) to manage and grow our existing school and institutional clients. This is a high-ownership role that combines relationship management, contract renewals, operational coordination, and customer experience.

You will be the single point of contact for assigned institutions and responsible for ensuring smooth execution of the entire uniform cycle—from planning to delivery.

Key Responsibilities  

1. Account Management & Relationship Building  

• Manage and nurture relationships with assigned schools and institutions

• Act as the primary point of contact for school administrators

• Build long-term partnerships and ensure high client retention

2. Contract & Revenue Management  

• Drive annual contract renewals and pricing discussions

• Negotiate and implement price increases where applicable

• Identify opportunities to upsell additional products (shoes, socks, accessories, etc.)

3. Planning & Execution  

• Coordinate measurement schedules with schools and internal teams

• Plan order timelines and ensure adherence to delivery schedules

• Work closely with warehouse, measurement, and customer support teams for seamless execution

4. Customer Experience & Issue Resolution  

• Handle escalations from schools, parents, and stakeholders

• Ensure smooth handling of exchanges, alterations, and delivery issues

• Maintain high levels of customer satisfaction during peak season

5. Internal Coordination & Process Management  

• Collaborate with cross-functional teams (Sales, Operations, Warehouse, Customer Support)

• Ensure timely execution of all activities across the uniform lifecycle

• Maintain proper documentation and process discipline

6. CRM & Customer Support Systems (Zoho Ecosystem)  

• Maintain and update all client data, communication logs, and timelines in Zoho CRM

• Track and manage customer queries, complaints, and escalations through Zoho Desk

• Ensure timely resolution of all tickets and maintain service quality standards

• Use CRM and support tools to track account performance, renewals, and service metrics.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 3 years of experience.