Customer Support Executive

Driving Innovation: Join Us as an Associate - C2C at CARS24!

What drives us?

Imagine: a single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop - a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Autotech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

●               This role involves achieving defined conversion targets.

●               Guide customers looking to sell their cars by helping them list their vehicles on the portal.

●               Coordinate with potential buyers to facilitate smooth negotiations and deal closures.

●               Focus on maximizing conversions to meet targets and contribute to revenue generation for the company.

●               Provide customers with information about our products and services through effective and engaging communication.

●               Handle both inbound and outbound calls to address customer inquiries and resolve their issues promptly.

●               Understand customer needs thoroughly and offer suitable solutions to their queries.

●               Build a strong rapport with customers to ensure a seamless and satisfying experience.

●               Maintain accurate and up-to-date records of customer interactions and transactions in the system.

●               Coordinate with internal teams to ensure the timely resolution of customer concerns and deliver a smooth journey.

●               Meet daily and monthly targets related to call handling, customer engagement, and successful conversions.

●               Stay consistently updated on product features and market trends to deliver accurate, relevant, and compelling information to customers.

Who are we looking for?

●               A dynamic individual with 0–8 years of experience in customer support, telecalling, inside sales, or a similar customer-facing role.

●               Someone with excellent verbal and written communication skills and a strong ability to build trust and rapport over calls.

●               A proactive problem-solver who can quickly understand customer needs and offer effective, solution-oriented responses.

●               An individual who is comfortable managing payment-related discussions and can ensure a smooth, transparent, and satisfactory customer journey.

●               Someone with a target-driven mindset , capable of working in a fast-paced environment and consistently achieving daily and monthly conversion goals.

●               A team player with a positive attitude, resilience, and a customer-first approach.

●               Proficiency in regional languages will be an added advantage to connect better with a diverse customer base.

If this message catches your eye, consider it a green light from the cosmos.

PS - Before you shift gears, make sure we're on the same track by connecting with a CARS24 insider. This could be a Launchpad to your destiny.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.