Call Center Executive

Job Summary:

The HNI Call Center Executive is responsible for managing inbound customer interactions from high-net-worth clients, offering superior service and personalized support. This role emphasizes cross-selling products, resolving queries, and ensuring customer retention by building strong, trust-based relationships.

Key Responsibilities:

• Handle inbound calls from HNI, ensuring prompt and efficient service delivery.

• Provide detailed product information and proactively identify opportunities to cross-sell or upsell

• Ensure retention of HNI customer by delivering a personalized service experience and addressing pain points effectively.

• Build trust and strengthen client relationships by addressing concerns with empathy and ownership.

• Assist in resolving complex service requests or escalations and coordinate with internal stakeholders when necessary.

• Maintain accurate records of Customer interaction and follow-up activities in CRM systems.

• Achieve monthly targets related to service resolution, cross-sell revenue, and retention metrics.

• Comply with internal and regulatory guidelines while handling client interactions and financial data.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 6+ years Experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., Talisman.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 15 Call Center Executive at Talisman
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.