Oversee and manage the scheduling of medical check-ups for customers as per life and health insurance requirements.
Ensure customers are clearly informed about the medical examination process, required documents, test details, and timelines in a professional manner.
Coordinate with diagnostic centers, home collection agents, and medical practitioners to confirm appointments and ensure service availability.
Monitor adherence to insurance company timelines for completion of medical evaluations and proactively address delays.
Handle escalations related to appointment issues, rescheduling, cancellations, no-shows, and service concerns.