టెలిసేల్స్

Job Title: Community Success Associate

Location: Vikhroli West, Mumbai
Department: Customer Success / Community Engagement
Reports To: Community Manager / Head of Customer Success

About the Role:

We are looking for a Community Success Associate to build and nurture our growing community of users. The ideal candidate is proactive, empathetic, and passionate about engaging customers and enhancing their overall experience. You will play a key role in driving user engagement, resolving queries, and building long-term relationships within the community.

Key Responsibilities:

• Engage with users across community platforms (WhatsApp, Telegram, Discord, etc.).

• Address user questions, concerns, and feedback promptly and professionally.

• Foster a positive and active community environment.

• Collaborate with marketing and product teams to plan engagement initiatives, events, and campaigns.

• Track community engagement metrics and share regular insights with internal teams.

• Assist new members with onboarding and guide them through our platform and services.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 0–2 years of experience in customer success, community management, or support roles.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Proactive, customer-oriented, and team-driven mindset.

• Comfortable working in a fast-paced startup environment.

What We Offer:

• Work with a passionate, fast-growing team.

• Collaborative and inclusive work culture.

• Growth opportunities and continuous learning.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 1 years of experience.