కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description 

We are looking for a representative to join our team at 1trec as a Customer Support Executive – Outbound. The ideal candidate has strong communication skills, positive attitude towards providing exceptional customer services. 

Role and Responsibilities 

• Managing outbound and inbound calls in timely manner.  

• Provide accurate information about products and services. 

• Identify and assess customer needs to achieve satisfaction.   

• seize opportunity to upsell the product. 

• Build sustainable relationships and trust with customer account through open & interactive communication. 

• Provide appropriate solution and substitute within the specified timeframe and follow up to ensure resolution.  

• Maintain Client Interaction logs in CRM. 

• Stay updated on industry and best practices. 

• Contribute to a positive and supportive team environment.  

You will be a perfect fit, if you have 

• Bachelor’s degree in any discipline. 

• Strong communication skills and customer centric approach. 

• Ability to learn quickly and adapt to changing situation. 

• Basic computer skills and familiar with Ms Office 

• Problem Solving Attitude and willingness to take on new challenges.  

• Willingness to work in flexible hours.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 6 months of experience.