Outbound Calling: Making a high volume of calls to customers with outstanding balances.
Customer Interaction: Engaging with customers in a professional and empathetic manner, explaining the situation and offering solutions.
Negotiation: Working with customers to establish repayment plans or settlements that are mutually agreeable.
Payment Follow-Up: Ensuring that agreed-upon payments are made on time and accurately recorded.
Record Keeping: Maintaining detailed records of all interactions, payment arrangements, and follow-up actions.
Compliance: Adhering to all relevant legal and company policies regarding debt collection.
Target Achievement: Meeting or exceeding established collection targets.
Customer Support: Addressing customer queries and concerns related to their accounts and payments.
Reporting: Providing regular updates on collection activities and performance.
Team Collaboration: Working with team members and supervisors to improve collection strategies and processes.