Supervise and manage a team of telecallers (inbound & outbound)
Set daily calling targets and ensure team productivity
Monitor calls for quality, compliance, and conversion improvement
Train new joiners and provide ongoing coaching to team members
Handle escalated customer queries and objections
Prepare daily, weekly, and monthly performance reports
Maintain attendance, discipline, and team motivation
Coordinate with management to meet business goals
Minimum 1–3 years experience in telecalling or call center supervision
Proven ability to manage and motivate a team
Strong communication and leadership skills
Target-driven and result-oriented mindset
Basic computer knowledge (CRM, Excel, calling software)
Experience in sales, lead generation, or customer support is a plus
Minimum Graduate preferred