Outbound Calls: Contact potential clients (cold calling) or existing customers to promote products/services, gather info, or offer solutions.
Inbound Calls: Handle incoming calls for inquiries, support, or complaints, providing information and resolving issues.
Lead Management: Generate new leads, nurture existing ones, and transfer qualified opportunities to sales teams.
Customer Interaction: Build rapport, understand needs, and offer appropriate products/services.
Data & Records: Accurately log customer details, call notes, and transactions in CRM systems.
Target Achievement: Meet daily, weekly, or monthly call volume, sales, or conversion goals.