1. Driver Recruitment & Onboarding
Call potential drivers and explain how they can join the Uber fleet
Share details about earnings, incentives, and requirements
Guide them through documentation (license, RC, insurance, etc.)
Schedule onboarding appointments
2. Driver Support & Follow-ups
Regularly call existing drivers to check performance and issues
Remind drivers about document renewals (insurance, permits)
Help resolve basic queries related to trips, payments, or app usage
3. Customer Handling (if required)
Answer customer queries or complaints (rides, fares, driver behavior)
Coordinate with drivers to resolve ride-related issues
4. Data Management & Reporting
Maintain call records (interested drivers, follow-ups, conversions)
Update Excel/CRM with daily activity
Share daily/weekly reports with the manager
5. Incentive & Performance Communication
Inform drivers about new schemes, bonuses, and surge pricing
Motivate drivers to complete more trips and stay active
6. Issue Escalation
Report serious driver or customer issues to the operations team
Follow up until the issue is resolved
7. daily Cash collection from Drivers and maintain the record