Job Responsibilities
Make outbound calls to customers for EMI reminders and payment follow-ups.
Inform customers about pending payments and overdue amounts.
Follow up with customers for timely EMI collection.
Take payment commitments (PTP) and maintain regular follow-ups.
Handle customer queries related to loan payments.
Update daily calling records and customer remarks in CRM.
Coordinate with the field collection team whenever required.
Maintain professional communication with customers.
Required Skills
Good communication skills.
Basic computer knowledge.
Experience in Telecalling / NBFC / Banking / Loan Collection preferred.
Ability to handle customers and achieve collection targets.