సేల్స్ ఎగ్జిక్యూటివ్

Key Responsibilities:

• Lead, mentor, and manage a team of support executives.

• Monitor daily operations and ensure timely and effective resolution of customer queries.

• Track team performance and provide regular feedback, coaching, and guidance.

• Handle escaltions and ensure high levels of customer satisfaction.

• Conduct regular performance reviews, training sessions, and team motivation activities.

• Ensure adherence to company policies, processes, and service standards.

• Collaborate with management to improve support processes, workflows, and customer experience.

Required Skills & Qualifications:

• Proven experience in EdTech customer support.

• Strong leadership and team management skills.

• Excellent communication, problem-solving, and interpersonal abilities.

• Ability to handle escalations professionally and efficiently.

• Detail-oriented mindset with strong organizational skills.

• Ability to analyze performance metrics and implement improvement plans.

Why Join Us?

• Fast-growing EdTech organization

• Career growth and leadership opportunities

• Dynamic and collaborative work environment

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 3 years of experience.