Key Responsibilities
Prepare and send techno-commercial quotations to customers.
Process customer purchase orders and create sales orders in ERP.
Coordinate with the Sales, Production, Purchase, Stores, Dispatch, and Accounts departments for timely order execution.
Follow up with customers regarding quotations, orders, deliveries, and payments.
Maintain accurate customer records, order status, and sales documentation.
Prepare daily, weekly, and monthly MIS reports and sales performance reports.
Coordinate dispatch schedules and ensure timely delivery of products.
Handle customer inquiries, complaints, and service requests professionally.
Support the sales team with tender documentation, presentations, and proposals.
Maintain CRM/ERP data and ensure all records are updated.
Assist in achieving departmental sales targets through effective coordination.