Key Responsibilities
Work on M3 ERP
Process customer orders
Interact with customers and the sales team
Follow up with creditors for outstanding payments and ensure payment collection
●	Dues Collection:
Generate monthly updated dues file
Circulate to concerned engineers and direct customers
Call and follow up to meet monthly collection targets
●	Dues Overview Meetings:
Coordinate with the sales team regarding customer outstanding amounts
Conduct meetings with engineers twice a month
Provide collection updates to management
●	Accounts Reconciliation:
Maintain up-to-date reconciliation of receivables with engineers and direct customers
●	Credit / Debit Notes Handling:
Assess deductions against receivables
Issue credit notes and update the system
●	Dealer Authorization & Certificates:
Monitor existing/new dealer lists
Issue authorization certificates and letters
●	Rejection / Re-welding Handling:
Maintain records of rewelding cases
Coordinate with production for reasons, expenses, and data
●	Other Tasks:
Analysis of incoming material
Complaint report assessment & preparation
Intimation letters for cheque returns
Dues reminder letters
Legal proceedings for dues
Filing MSME recovery cases on the SAMADHAN portal
Ensure correctness and accuracy of all system and paper records
Prepare and process customer quotations