Key Responsibilities:
Respond to customer inquiries via phone, email, chat, and social media.
Promote and sell products or services through online platforms.
Follow up with leads and convert them into customers.
Process and track online orders.
Maintain customer records in the CRM system.
Resolve customer complaints and provide after-sales support.
Meet monthly and quarterly sales targets.
Coordinate with the marketing and logistics teams for smooth order fulfillment.
Monitor online sales performance and prepare sales reports.
Stay updated on product knowledge, promotions, and market trends.
Required Skills:
Strong communication and negotiation skills.
Basic computer and internet proficiency.
Knowledge of online marketplaces and social media platforms.
Customer service and problem-solving skills.
Time management and organizational abilities.
Familiarity with CRM software is an advantage.