Roles & Responsibilities
Follow up with members for pending and balance payment collections.
Build and maintain strong relationships with existing members.
Convince members for membership upgrades and renewals.
Promote and sell add-on services and benefits.
Ensure high customer retention through regular engagement and support.
Assist members with bookings, reservations, and service requests.
Handle customer queries, complaints, and provide timely resolutions.
Provide end-to-end support throughout the membership lifecycle.
Coordinate with internal teams to ensure smooth service delivery.
Deliver excellent customer service and enhance overall member satisfaction.