Requirement of Customer Retention Executive.......
Familiarize yourself with our product and service offerings to provide accurate information to customers.
Initiate recharge sales by contacting existing customers via phone and promoting the benefits of our recharge services.
Listen attentively to customers, understand their concerns, and provide appropriate solutions or escalate to the relevant department for further assistance.
Achieve monthly and daily Recharge sales targets to contribute to the team's overall success.
Maintain accurate records of customer interactions and update the customer database accordingly.
Stay updated with industry trends, competitor offerings, and market dynamics to effectively address customer inquiries and concerns.
Collaborate with other team members and departments to ensure a seamless customer experience.