కస్టమర్ రిలేషన్షిప్ మేనేజర్

Customer Relationship Coordinator

Company: Rolfe Motors and Energy Private Limited

Location: Kasna Site-V, Greater Noida

Department: Customer Relationship / Sales Support

Employment Type: Full-Time

Job Summary

We are looking for a professional and customer-focused Customer Relationship Coordinator to manage customer communication, coordinate with internal teams, and ensure smooth customer support throughout the sales and after-sales process.

Key Responsibilities

- Handle customer calls, messages, inquiries, and follow-ups professionally.

- Maintain strong and positive relationships with existing and new customers.

- Coordinate with Sales, Service, Dispatch, Production, and Accounts teams for customer requirements.

- Track customer orders, deliveries, service requests, and pending issues.

- Regularly follow up with customers and provide timely updates.

- Record and maintain customer data, communication history, and follow-up status.

- Coordinate with the service team for complaints and ensure timely resolution.

- Collect customer feedback and communicate important issues to management.

- Prepare basic reports related to customer follow-ups, complaints, and order status.

- Ensure customers receive proper support before and after the sale.

Required Skills

- Good communication and interpersonal skills.

- Customer handling and relationship management.

- Good knowledge of MS Excel/Google Sheets.

- Strong follow-up and coordination skills.

- Ability to communicate professionally in Hindi and English.

- Good organizational and problem-solving abilities.

- Experience in EV, Lithium Battery, Automobile, Energy, or Manufacturing Industry will be an advantage.

Experience

1–4 years in Customer Relationship, Customer Support, Sales Coordination, Telecalling, or a similar role.

Salary

As per experience and interview.

Interested candidates can share their updated resume.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 4 years of experience.