The Customer Relationship Executive is responsible for managing client interactions, ensuring customer satisfaction, and building long-term relationships to support business growth.
Key Responsibilities:
Act as the primary point of contact for customer queries and concerns
Maintain strong relationships with existing customers to ensure retention
Handle inbound/outbound calls, emails, and client meetings
Provide accurate information about products/services
Resolve customer complaints efficiently and escalate when necessary
Maintain customer records and update CRM systems regularly
Coordinate with internal teams (sales, operations, support)
Follow up with clients for feedback and service improvements
Support sales team in lead conversion and upselling opportunities
Ensure high levels of customer satisfaction and experience