Key Responsibilities:
Outbound/Inbound Calls: Making cold calls to potential clients and managing inbound inquiries regarding services or products.
Sales & Lead Generation: Pitching products, converting prospects into customers, and following up on leads to meet targets.
Customer Support & CRM: Addressing customer queries and complaints promptly while updating customer information in the CRM system.
Script Compliance: Following established communication scripts and company policies to ensure consistent service.
Record Keeping: Recording details of conversations, sales attempts, and customer interactions.