Assistant Manager - Employee Experience

Assistant Manager-KDNI - Employee Experience Support in executing strategies to create a high-impact, data-driven employee experience across the lifecycle, powered by query management and operational excellence. The role is accountable for experience operations, performance cycle operations support, query management & governance — ensuring fast resolution and high CSAT. Employee Experience Strategy Execution: Own execution of employee experience initiatives across onboarding to exit Ensure seamless experience across all HR touchpoints Collaboration with global and local HRBPs and TM Teams: Partner with HRBPs and Talent Management to align experience initiatives with business needs. Support engagement programs, recognition frameworks, and career development activities. Performance Management Support: Own operational readiness for goal setting, reviews and closures Ensure timely support, communication and query resolution during cycles Query Management: Own the QM portal’s performance and content governance Manage day-to-day HR operations impacting employee experience, including query resolution, policy communication, and feedback mechanisms. Drive FTR, response quality, CSAT and deflection targets Use interaction data to continuously improve accuracy and experience Engagement & Retention Activities: Own operations activities for pulse surveys, feedback loops and action planning Govern exit and retention insights with HRBPs Track recurring themes and escalate critical trends to HR leadership for targeted intervention Continuous Improvement: Own HR experience SLAs, resolution TATs and service quality Drive continuous improvement using experience analytics Recommend and implement best practices to enhance engagement and retention. Minimum 7- 10 years of experience Proven experience in employee engagement/experience vertical Advanced proficiency in HR systems, survey tools, MS Powerpoint, Excel. Exceptional written and verbal communication skills Strong organizational, time management, and multitasking abilities. High level of integrity, confidentiality, and discretion in handling sensitive information. Attention to detail and a commitment to accuracy in all tasks and reports. Ability to work independently and as part of a team in a fast-paced environment. Experience in HRBP role is a good-to-have. Bachelor’s degree in any field. Experience Level Mid Level