ఫ్రంట్ డెస్క్ ఎగ్జిక్యూటివ్

Front Office Executive

**Company:** Sitvik Renew Private Limited, Jaipur

**Location:** LG 17, JTM Mall Basement, Jagatpura, Jaipur

**Role Summary**

Manages the front desk, customer calls and walk-ins, the Sitvik online portal, customer follow-ups and reviews, and office administration for a rooftop solar EPC business.

**Key Responsibilities**

- Receive walk-in customers, channel partners and visitors, and direct them to the right person.

- Answer incoming calls and enquiries, and share basic information on rooftop solar and PM Surya Ghar.

- Maintain the Sitvik online portal: enter every lead, update records and keep customer status current.

- Assign new leads to the sales team through the portal.

- Call customers for follow-ups on enquiries, pending documents, installation and payments.

- Call customers after installation to collect reviews and feedback, and record them on the portal.

- Schedule site surveys and customer meetings, and confirm them with customers.

- Collect customer documents (electricity bill, Aadhaar, bank details, property papers) and check them for completeness.

- Maintain customer files and document records for DISCOM and subsidy applications.

- Update customers on project status, installation dates and service requests.

- Log service and complaint requests on the portal and follow up until they are closed.

- Manage the office's incoming and outgoing couriers, mail and records.

- Maintain the visitor register, office supplies and general upkeep.

- Share a daily report of calls, walk-ins, follow-ups, reviews and leads with the Directors.

**Qualifications**

- Graduate in any discipline

- Good spoken Hindi and working English

- Proficient in MS Office, email and WhatsApp Business

- Front office or customer-facing experience preferred

**Key Skills**

Communication, a courteous manner, organisation, prompt follow-up.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 6+ years Experience.