పేషెంట్ కేర్

Patient Service Executive (PSE) Job Profile: Super Specialty Hospital

This job profile is tailored for a Patient Service Executive (PSE) operating within a Super Specialty Hospital (SSH) environment. The role focuses on delivering high-quality, specialized service and ensuring a seamless, positive experience for patients dealing with complex medical needs.

I. Role Summary

The Patient Service Executive (PSE) is the primary point of contact for patients and their families, responsible for managing the administrative and logistical aspects of their care journey, particularly within specialized units (e.g., Oncology, Cardiology, Transplant). The PSE ensures smooth access to specialist services, maintains patient flow, and upholds the hospital's reputation for high standards of service and empathy.

II. Key Responsibilities 📝

A. Patient Admissions and Registration

• Specialty Patient Triage: Guide patients through the specific registration requirements for their specialty department, ensuring all necessary prerequisites (e.g., initial reports, consultation notes) are in place.

• Documentation Management: Accurately complete all admission and discharge documentation, including insurance pre-authorizations, financial counseling referrals, and consent forms.

• System Entry: Ensure precise and timely entry of patient data into the Hospital Management System (HMS), including demographic information, insurance details, and specialty service codes.

B. Appointment & Resource Coordination

• Specialist Scheduling: Manage the complex scheduling of multiple appointments, including consultations with various super specialists, diagnostic tests (e.g., MRI, PET scans), and minor procedures.

• OT/Procedure Coordination: Liaise directly with Operating Theater (OT) schedulers, Cath Lab, and procedure units to block time and coordinate the patient's pre-operative preparations.

• Financial Counseling: Act as the initial bridge to the finance department, explaining estimated costs, assisting with the fee payment process, and clarifying billing inquiries.

C. Communication and Service Excellence

• Service Concierge: Proactively communicate wait times, scheduling changes, and logistical information. Address patient and family concerns with a high level of empathy, particularly during periods of stress related to complex illnesses.

• Discharge Facilitation: Coordinate all aspects of patient discharge, ensuring the patient receives the final Discharge Summary, follow-up instructions, and necessary prescriptions.

• Feedback & Quality: Encourage patients to complete satisfaction surveys and provide feedback (e.g., Google Review), contributing to the hospital's continuous quality improvement initiatives.

III. Qualifications and Skills Required 🌟

Category

Requirement

Experience

2-4 years in a customer service, hospitality, or administrative role, ideally within a healthcare setting.

Education

Bachelor's degree (preferably in Hospital Administration, Health Sciences, or related field).

Core Skills

Strong Organizational Skills, excellent verbal communication, problem-solving under pressure, cultural sensitivity, and deep Empathy.

Technical Skills

Proven proficiency with a Hospital Management System (HMS) or Electronic Medical Records (EMR) software, Microsoft Office Suite, and calendar management tools.

Knowledge Base

Familiarity with basic medical terminology, patient privacy regulations (e.g., HIPAA, local laws), and the process of medical insurance/TPA claims.

IV. Performance Metrics (KPIs) 📈

• Patient Satisfaction Score (PSAT): Measured by direct patient feedback regarding service quality.

• Appointment Adherence Rate: Percentage of scheduled appointments and procedures that occur without administrative delays.

• Documentation Accuracy: Error rate in patient registration and billing data entry.

• Query Resolution Time: Average time taken to resolve patient administrative inquiries or complaints.

• It is a Full Time నర్సు / సమ్మేళనం job for candidates with 2 - 3 years of experience.

పేషెంట్ కేర్ job గురించి మరింత

1. పేషెంట్ కేర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹30000 - ₹40000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. పేషెంట్ కేర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ పేషెంట్ కేర్ jobకు 6 working days ఉంటాయి.
4. ఈ పేషెంట్ కేర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ పేషెంట్ కేర్ jobకు కంపెనీలో ఉదాహరణకు, Dualmirror Healthcare Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ పేషెంట్ కేర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Dualmirror Healthcare Private Limited వద్ద 4 పేషెంట్ కేర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ నర్సు / సమ్మేళనం jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ పేషెంట్ కేర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ పేషెంట్ కేర్ job Day Shift కలిగి ఉంది.