టెలి కౌన్సిలర్

Core Responsibilities

• Team Management & Leadership: Hire, train, onboard, and mentor telesales representatives and supervisors.

• Target & KPI Tracking: Set daily, weekly, and monthly sales quotas, call volume goals, and conversion metrics.

• Strategy & Scripting: Develop and refine telesales scripts, pitch strategies, campaign timing, and lead-nurturing workflows.

• Performance Monitoring: Listen to live or recorded calls, conduct performance reviews, and provide real-time coaching to improve conversion rates.

• CRM & Data Analysis: Track pipeline health, manage CRM integration (such as Salesforce), and analyze sales metrics to spot market trends.

• Escalation & Conflict Resolution: Handle complex customer complaints, escalations, or difficult objections that agents cannot resolve.

• Cross-Functional Collaboration: Work closely with marketing, product, and account management teams to align lead generation with business growth.

Key Requirements & Qualifications

• Experience: Typically 3 to 5+ years of experience in telesales or phone-based sales, with 1 to 2+ years in a leadership or supervisory role.

• Education: A Bachelor’s degree in Business Administration, Marketing, or a related field (though proven sales performance is often prioritized).

• Skills: Strong leadership, coaching, communication, negotiation, and time-management abilities.

• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot), dialer systems, and data analytics tools like MS Excel or Google Sheets

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 6+ years Experience.