Tally Support Executive

1. Technical Support & Troubleshooting:

- Provide timely and accurate technical support to customers via Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat, addressing inquiries and issues related to Tally software.

- Diagnose and troubleshoot software problems, guiding customers through step-by-step solutions.

- Assist customers with installations, configurations, upgrades, and usage of Tally products.

2. Customer Assistance & Education:

- Ability to understand the business processes in Mfg., Trading and Service Industry.

- Educate customers on product features, functionalities, and best practices to maximize their use of Tally software.

- Offer training and guidance to customer on how to navigate and utilize the software effectively for their business needs, so customer can handle small issues themselves.

- Create the Videos, Education material for customer self-help.

3. Issue Escalation & Resolution:

- Escalate complex or unresolved issues to higher-level support (L2) or the Support Head, as needed, while ensuring timely follow-up and resolution.

- Collaborate with the technical team to develop solutions for recurring issues and contribute to the improvement of support processes.

4. Documentation & Reporting:

- Maintain detailed records of customer interactions, issues, and resolutions in the Tally Track (customer cases) / CRM system.

- Document and update knowledge base articles, FAQs, and other support resources to assist customers and support team members.

5. Customer Relationship Management:

- Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. Improve customer Happiness Index (

- Gather customer feedback and provide insights to the product and development teams to improve product quality and customer experience.

6. Continuous Learning & Development:

- Stay updated on the latest features and updates of Tally software, as well as industry trends and best practices.

- Participate in ongoing training and development programs to enhance technical skills and customer service capabilities.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.