Location - Andheri
Roles-
Handle 2–3 live customer chats simultaneously and respond to email tickets professionally.
Manage customer queries and feedback across chat, email, social media, and review platforms.
Resolve customer issues end-to-end while maintaining high CSAT and minimizing DSAT.
Coordinate with Product, Tech, and Operations teams to resolve customer concerns and blockers.
Work in a 24/7 rotational shift environment, ensuring timely and consistent customer support.