Customer Support Executive

Role: Customer Support Executive

About the Role

You are the face of Hopcharge. Your mission is to provide an exceptional experience to EV owners, helping them

navigate our app, schedule charges, and resolve any concerns with empathy and speed.

Key Responsibilities

●Inbound Management: Respond to customer queries via Phone, WhatsApp, and App-chat regarding

bookings and payments.

●User Onboarding: Help new users understand the Hopcharge app and the benefits of on-demand charging.

●Proactive Updates: Keep customers informed about their charging unit’s location and estimated arrival

time.

●Feedback & Retention: Conduct post-service follow-ups to ensure satisfaction and collect reviews.

●Incident Reporting: Log and escalate technical bugs or payment failures to the tech team for quick

resolution.

Qualifications & Skills

●Education: Any Graduate.

●Language: Fluency in English and Hindi (Knowledge of South Indian languages is a major advantage).

●Communication: Clear, polite, and persuasive speaking skills.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.