కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description

Anshu Trade and Fiscals Pvt. Ltd. is looking for an experienced Customer Support Executive to handle customer queries related to our loan/financial services mobile application.

The candidate will interact with customers regarding loan applications, repayment-related queries, account information, and other app-related concerns while providing professional and timely assistance.

Key Responsibilities

• Handle customer calls and queries related to the loan application and financial services.

• Assist customers with loan application and account-related queries.

• Explain loan-related processes, repayment schedules, and other relevant information clearly.

• Resolve customer complaints and service-related issues.

• Follow up with customers to ensure their queries are properly resolved.

• Handle customer communication through phone, WhatsApp, and other channels.

• Maintain accurate records of customer interactions.

• Coordinate with internal teams to resolve customer issues.

• Provide professional and courteous customer service at all times.

Requirements

• 2–3 years of experience in customer support is required.

• Experience in NBFC, fintech, lending, banking, loan, or financial-services customer support will be preferred.

• Good communication skills in Hindi and English.

• Good verbal and written communication.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6+ years Experience.