Telecaller / Telecalling Executive – Mortgage Assurance
Company: Mortgage Assurance
Job Type: Full-Time
Experience: 0–2 Years
Location: [Mumbai / Thane / Remote]
Industry: Banking & Financial Services / Mortgage
Department: Sales / Telecalling
Employment Type: Full-Time
Key Responsibilities
Make outbound calls to prospective customers and leads.
Generate and qualify leads through telecalling.
Understand customers' basic mortgage and financing requirements.
Explain Mortgage Assurance services in a professional manner.
Schedule appointments for Mortgage Agents.
Follow up with potential clients through calls and messages.
Handle basic customer queries and objections.
Maintain accurate lead and customer information in the CRM.
Achieve daily, weekly, and monthly calling and appointment targets.
Coordinate with the sales and mortgage team for lead follow-up and conversion.
Maintain professional communication with all prospective clients.
Candidate Requirements
Excellent English communication and interpersonal skills.
Confident and professional telephone etiquette.
Comfortable making outbound calls and speaking with new customers.
Strong convincing and follow-up skills.
Basic knowledge of MS Office, CRM, and internet applications.
Ability to work with sales targets.
Positive attitude and willingness to learn.
Previous experience in telecalling, telesales, customer service, banking, insurance, or financial services is an advantage.
Freshers with good communication skills can apply.
Required Skills
Telecalling | Cold Calling | Lead Generation | Telesales | Appointment Setting | Customer Handling | Follow-up | Sales | CRM | Communication Skills | Lead Qualification | Objection Handling
Key Performance Indicators
Daily outbound calls
Qualified leads generated
Appointments scheduled
Lead follow-ups completed
Appointment conversion
Monthly target achievement
CRM data accuracy