A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 30,000 /నెల
Inspiro Solutions Private Limited
ముంబై సెంట్రల్, ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a Customer Service Executive and Assistant Manager to join our team Global Banking Solutions For AU Bank and Yes Bank. This role involves providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers In Hand Salary and a dynamic environment with opportunities for growth.
Key Responsibilities:
Hand00e customers in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduatiion. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Working Days week during the Shift Type shift.
