Outbound Calling: Initiating high-volume calls to delinquent customers to remind them of outstanding dues.
Negotiation & Collection: Persuading customers to make payments, settling outstanding balances, and arranging EMI payments.
Target Achievement: Consistently meeting daily/monthly collection targets and reducing the overdue portfolio.
Data Management: Accurately recording call notes, payment promises (PTP - Promise to Pay), and updating customer details.
Compliance: Adhering to legal regulations (e.g., [DRA guidelines]) and company policies regarding data privacy and fair collection practices.
Call Quality: Ensuring high quality in calls and adhering to parameters like talk time, login time, and attempt count.