Manage overall day-to-day resort operations.
Supervise Front Office, Housekeeping, F&B, Kitchen and other staff.
Ensure excellent guest experience and service quality.
Manage room bookings, guest requirements and complaints.
Monitor daily revenue, expenses, inventory and operational costs.
Coordinate corporate, B2B, B2C and group bookings.
Ensure proper hygiene, safety and maintenance standards.
Prepare daily operational reports for management.
Support sales and marketing activities to increase occupancy and revenue.