Profile - Telesales Manager
Managing telesales team and assisting junior staff
Set process, training telesales team and daily reporting
Writing sales scripts and customer answer sheets
Implementing sales strategies
Monitoring the performance of telesales team
Setting daily, weekly and monthly sales target
Setting daily calling target
Maintaining customer relationship
Handling customer complaints
Compiling and presenting sales reports
Lead / Prospect Generation
Generating Appointments through telesales team for field sales
Tele calling - for Customer Feedback, Testimonial, Business Generation
Good understanding of CRM software.